Shipping & Returns

All collars with bows and bandanas are handmade to order, typical processing time is 3-5 days but may vary during holiday seasons and please allow 2-8 days for shipping.

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Canada

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We offer free standard shipping on all Canadian orders over $50 CAD.

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For all Canadian orders below $50 CAD;

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Option 1: Flat-rate shipping fee of $3.99 for Lettermail. This shipping method is through standard mail and does not include tracking or package insurance. Please note that Pup It Up is not responsible for any item(s) lost / not received through Option 1 shipping.

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Option 2: Live rate shipping calculated at Checkout. This shipping method includes tracking.

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U.S.A

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We offer free standard shipping on all orders over $50 CAD.

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For all orders below $50 CAD we offer a Live rate shipping calculated at Checkout. This shipping method includes tracking.

Need to return or exchange your item, No Problem! As long as the item has not been washed, worn, or damaged and is still in its original condition we will gladly accept it back for a store credit. Refunds and exchanges must be made within 15 days of the initial delivery date.

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To return or exchange your item(s);

• Email us at pupitup.info@gmail.com

• All costs associated with returns and exchanges are the responsibility of the Customer

• Items must be in original condition (NOT worn, damaged, or washed)

• Once we receive the original item(s), we will gladly send you the exchanged item or store credit. 

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Items not eligible for refund or exchange include;

• Sale Items

• Personalized Items

• Custom Items

 

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